Key ContactsCustomer ServicePhone: +1 (866) 931-0704Email Address: firstname.lastname@example.orgHours of Operation: Monday-Thursday: 8:00 AM to 5:00 PM EST & Friday: 8:00 AM to 4:00 PM EST
Medical Affairs / Adverse Event ReportingPhone: +1 (866) 562-4616Hours of Operation: Monday-Friday: 8:00 AM – 8:00 PM EST
Remittance AddressUnichem Pharmaceuticals (USA), Inc.Lockbox 10394PO Box 70280Philadelphia, PA 19176-0280
Purchase OrdersPhone: +1 (866) 931-0704
Unichem Pharmaceuticals (USA), Inc. (“Unichem”) is committed to excellence in customer service and satisfaction. Subject to the conditions set forth in this policy, Unichem will accept returns of its pharmaceutical products and issue a credit as appropriate.
PROCEDURE FOR RETURNING GOODS:
Effective May 18, 2020, all products eligible for return and consideration for reimbursement must be returned to Unichem’s approved return goods service contractor, Inmar RX Solutions, Inc. (“Inmar”), at the following address and in accordance with the following procedures:
Unichem Pharmaceuticals (USA), Inc.C/O Inmar RX Solutions, Inc.3845 Grand Lakes Way, Suite 125Grand Prairie, Texas 75050
Unichem requires that prior to shipping return goods a Return Authorization (RA) must be obtained in order to be eligible for reimbursement. Once an RA has been issued, return goods need to be promptly shipped to Inmar. All product listed on the RA should be shipped at the same time. To create and obtain a Return Authorization (“RA”) please use one of the below options:
PLEASE NOTE: All third-party return processors must contact Inmar for a RA.
Each return shipment must contain a copy of a Debit Memo and issued RA in each shipping box/package. The Inmar supplied RA label should be affixed to the outside of each shipping package. If a return shipment has multiple packages, a copy of the Debit Memo and RA should be placed in each. Each return shipment box/package should contain product from only one provider.
All controlled products must be packaged separately from non-controlled products.
It is suggested that the return be insured, and records kept. Unichem is not responsible for shipments lost in transit to Inmar.
RETURN DOCUMENTATION REQUIREMENTS:
All returns of product must include a Debit Memo and RA as provided by Inmar. Product received without required information will be processed for destruction, and no reimbursement shall be issued.
The following information must be provided for RA requests to be eligible for reimbursement:
PRODUCT ELIGIBLE FOR REIMBURSEMENT:
SHIPPING ERRORS/DAMAGED SHIPMENTS:
Products shipped in error by Unichem or products damaged in transit must be reported to Unichem within ten (10) working days of package receipt and must be returned within twenty-five (25) days of receipt. Contact Unichem Customer Service via email at email@example.com. For additional information please call +1 (866) 931-0704.
TERMS OF RETURN POLICY:
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